Privacy Policy

388jl, the operator of the online gaming platform accessible at 388jl.cam, is the data controller responsible for the collection, processing, and protection of your personal information in accordance with this Privacy Policy and applicable Philippine law.

For the purposes of the Data Privacy Act of 2012 (Republic Act No. 10173), 388jl acts as the personal information controller for all personal data collected through the Platform.

388jl collects and processes the following categories of personal information:

• Registration Information: Full legal name, date of birth, mobile number, email address, username, password, and optionally a security question.
• Identity Verification (KYC) Documents: Government-issued identification such as Philippine passport, driver's license, SSS ID, UMID card, voter's ID, or other acceptable forms of identification as required by PAGCOR regulations.
• Payment Information: Details of payment methods you register for deposits and withdrawals, including GCash account name and number, Maya account details, bank account numbers for BPI/BDO/Metrobank transfers, and transaction history. Note that sensitive financial credentials (such as GCash PINs or bank passwords) are never collected by 388jl — these remain with your payment provider.
• Communication Records: Correspondence between you and 388jl's customer support team, including live chat logs, email exchanges, and any attachments or documentation you provide during support interactions.
• Responsible Gaming Settings: Deposit limits, session time reminders, self-exclusion requests, and other responsible gaming tool configurations you set in your account.

• Gaming Activity: Records of all bets placed, games played, winnings, losses, bonus usage, and overall gaming behavior on the Platform.
• Device & Connection Data: IP address, device type (mobile/desktop), operating system, browser type and version, screen resolution, time zone, and language settings.
• Usage Data: Pages visited, features accessed, time spent on the Platform, click patterns, and navigation paths through the 388jl interface.
• Session Information: Login timestamps, logout events, session duration, and access patterns that help 388jl identify unusual account activity for security purposes.
• Cookies & Similar Technologies: See Section 8 (Cookies & Tracking) below for details on how 388jl uses cookies.

388jl processes your personal information for the following purposes:

• Account Management: To create, maintain, and manage your 388jl account, process your login sessions, and provide access to the gaming platform.
• Identity Verification (KYC): To verify your identity, confirm you meet the minimum age requirement of 21 years, and comply with PAGCOR's Know Your Customer (KYC) and anti-money laundering regulations.
• Payment Processing: To process deposits to your 388jl wallet, execute withdrawal requests, verify payment account ownership, and maintain transaction records as required by applicable financial regulations.
• Game Provision: To provide access to slots, live casino, bingo, sabong, sports betting, and all other gaming products available on the 388jl platform, and to settle bets according to game outcomes.
• Customer Support: To respond to your inquiries, resolve technical issues, investigate disputes, and provide assistance through live chat, email, or other support channels.
• Security & Fraud Prevention: To detect and prevent unauthorized account access, fraudulent transactions, bonus abuse, collusion, use of automated bots , money laundering, and other prohibited conduct described in our Terms & Conditions.
• Regulatory Compliance: To meet 388jl's obligations under PAGCOR regulations, the Data Privacy Act of 2012, the Anti-Money Laundering Act, and other applicable Philippine laws.
• Responsible Gaming: To monitor gaming patterns that may indicate problem gambling behavior, enforce self-exclusion requests, apply deposit limits you have set, and provide responsible gaming support in compliance with PAGCOR's responsible gaming framework.
• Platform Improvement: To analyze aggregated, anonymized usage data to understand how players interact with the 388jl platform, identify technical issues, and improve the overall gaming experience.
• Communications: To send you account-related notifications such as deposit confirmations, withdrawal updates, verification requests, and security alerts. Where you have opted in, to send promotional communications about 388jl bonuses and offers.

Under the Data Privacy Act of 2012, 388jl processes your personal data on the following legal bases:

Processing Activity	Legal Basis
Account registration and management	Performance of contract — necessary to provide the services you requested
KYC identity verification	Legal obligation — required by PAGCOR regulations and AML laws
Payment processing	Performance of contract — necessary to process deposits and withdrawals
Fraud detection and security	Legitimate interests — protection of 388jl and player funds from financial crime
Responsible gaming monitoring	Legal obligation — required under PAGCOR responsible gaming framework
Promotional communications	Consent — only where you have opted in to marketing communications
Regulatory record-keeping	Legal obligation — required under applicable Philippine financial regulations

388jl does not sell or rent your personal data to third parties. We may share your information with the following categories of recipients, only to the extent necessary for the stated purpose:

When you make a deposit or withdrawal via GCash, Maya, BPI, BDO, Metrobank, or other supported payment channels, we share transaction data (such as your name, amount, and account identifier) with the relevant payment processor or bank to complete the transaction. These providers are bound by their own privacy policies and applicable Philippine financial regulations.

To fulfill PAGCOR's KYC requirements, 388jl may engage third-party identity verification service providers who assist in validating government-issued documents. These providers are contractually bound to process data only for the purpose of identity verification and to maintain appropriate security measures.

388jl's game lobby is powered by software from licensed game providers. These providers may receive limited technical data (such as player session tokens and bet transaction identifiers) necessary to deliver gameplay. They do not receive your personally identifiable information beyond what is technically required for game delivery.

388jl is required by law to disclose personal data to PAGCOR and other competent Philippine regulatory or law enforcement authorities when requested pursuant to lawful authority, court order, or applicable regulatory requirement. Such disclosures are made strictly in accordance with applicable legal process.

As required under the Anti-Money Laundering Act of 2001 (as amended) and applicable PAGCOR regulations, 388jl may report covered transactions and suspicious transactions to the Anti-Money Laundering Council (AMLC) of the Philippines.

Your personal data is stored on secured servers maintained by 388jl or its authorized hosting partners. 388jl implements appropriate technical and organizational measures to protect personal data against unauthorized access, accidental loss, alteration, disclosure, or destruction.

The security measures 388jl implements include, but are not limited to:

• SSL/TLS encryption for all data transmitted between your device and 388jl's servers;
• Encryption of sensitive data at rest, including payment information and identity documents;
• Role-based access controls limiting staff access to personal data based on operational necessity;
• Multi-factor authentication for 388jl system access by staff;
• Regular security audits and vulnerability assessments;
• Secure document storage for KYC materials, with access restricted to authorized compliance personnel;
• Intrusion detection systems and real-time monitoring for unusual access patterns.

In the event of a personal data breach that poses a risk to your rights and freedoms, 388jl will notify the National Privacy Commission (NPC) of the Philippines and affected players in accordance with the timelines and procedures prescribed under the Data Privacy Act of 2012 and its implementing rules and regulations.

388jl retains your personal data for as long as your account is active and for a period thereafter as required by applicable law. The following general retention periods apply:

Data Category	Retention Period
Account registration information	Duration of account plus 5 years after closure
KYC identity documents	Duration of account plus 5 years, per AMLC requirements
Transaction and payment records	5 years from transaction date, per AML regulations
Gaming activity records	Duration of account plus 3 years after closure
Customer support communications	3 years from the date of last interaction
Self-exclusion records	Minimum 7 years per responsible gaming compliance requirements

Following expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with 388jl's data disposal procedures.

388jl uses cookies and similar technologies on the Platform. Cookies are small text files stored on your device that help us provide a functional and secure gaming experience. The following categories of cookies are used:

• Strictly Necessary Cookies: Required for the Platform to function. These include session cookies that keep you logged in during your visit, security tokens that protect against cross-site request forgery, and load-balancing cookies. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings, game lobby view configuration, and display preferences to improve your experience on return visits.
• Analytics Cookies: Help 388jl understand how players use the Platform in aggregate — which sections are visited most, where players encounter difficulties, and how the platform can be improved. Data collected is anonymized and aggregated.
• Security Cookies: Used to identify unusual login patterns, detect multiple account usage from the same device, and assist in fraud prevention and responsible gaming monitoring.

You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent you from logging in or using the Platform. For most Filipino players accessing 388jl on Chrome or the default Android browser, cookies can be managed through your browser's privacy settings.

Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by 388jl:

• Right to be Informed: The right to know how your personal data is being collected and processed — fulfilled by this Privacy Policy.
• Right to Access: The right to request a copy of the personal data 388jl holds about you. Access requests will be processed within 30 days of receipt.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data. You can update most account information directly through your 388jl account settings.
• Right to Erasure or Blocking: The right to request deletion or restriction of your personal data, subject to 388jl's legal and regulatory obligations to retain certain records.
• Right to Data Portability: The right to request your personal data in a structured, commonly used format where technically feasible.
• Right to Object: The right to object to processing based on legitimate interests, including direct marketing communications. You may opt out of marketing communications at any time through your account settings.
• Right to Damages: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines and, where applicable, to claim damages for privacy violations.

The 388jl Platform is strictly intended for individuals aged 21 years and older. 388jl does not knowingly collect personal data from persons under the age of 21.

Age verification is a mandatory step in the 388jl account registration and KYC process. Where 388jl identifies or has reasonable grounds to believe that an account is held by a person under 21 years of age, the account will be immediately suspended, all real money transactions will be reversed where technically feasible, and the matter will be reported to PAGCOR as required.

If you are a parent or guardian and believe a minor has registered a 388jl account, please contact our support team immediately so the account can be closed and any deposits returned.

388jl may update this Privacy Policy from time to time to reflect changes in applicable law, PAGCOR regulatory requirements, or our data processing practices. Where changes are material, 388jl will notify registered players via the contact details on file prior to the changes taking effect.

The current version of this Privacy Policy is always accessible at 388jl.cam/privacy-policy. The date of last revision is displayed at the top of this page. Continued use of the Platform following any amendment constitutes your acceptance of the updated Privacy Policy.

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by 388jl, please contact our Data Protection team through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 through the Support section of your 388jl account
• Subject Line: Please include "Privacy Request" or "Data Subject Request" in your message subject for faster routing to our Data Protection team
• Response Time: Data subject requests are acknowledged within 72 hours and processed within 30 calendar days

If you are not satisfied with 388jl's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. Information on the NPC's complaint process is available through official Philippine government channels.